Competence Mapping & Its Pivotal Role in Business Strategy

Competence mapping, an often-overlooked strategy, has emerged as a linchpin of modern business success. This work delves into the profound significance of competence mapping, its seamless integration into business strategies, and its tangible impact on competitive advantage, supported by real-world examples and data-driven insights. Competence mapping is a process of identifying and evaluating the skills, knowledge, and attributes of employees and comparing them with the requirements of a specific role or task. It is a valuable tool for business strategy, as it can help organizations achieve various objectives, such as improving performance, enhancing customer satisfaction, increasing competitive advantage, and fostering innovation. In this paper, we review the literature on competence mapping and its applications in different domains and industries. We also propose a framework for conducting competence mapping in a systematic and effective way, using the 4Q model as a guide. We illustrate the framework with examples from real-world cases and discuss the benefits and challenges of competence mapping for business strategy.